RN-Led Post-Surgical & Post-Procedure Support
Welcome to Essential Wellness 360 — your partner in patient care continuity. We specialize in helping patients successfully navigate the first 30 days after outpatient surgery or procedures, so facilities and clinical teams can focus on care delivery, not endless follow-up calls.
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After decades in high-acuity nursing and outpatient care, we saw the same challenge over and over: patients leave with good discharge instructions but the complexity of home recovery leads to confusion, unnecessary staff callbacks, and strain on busy clinical teams. Essential Care Continuity fills that gap with registered nurse–led education, coordination, and follow-through based strictly on facility-provided instructions.
How Care Continuity Works
Post-Encounter Outreach
Within 48–72 hours of discharge or procedure, a registered nurse contacts the patient to review and reinforce the facility’s instructions — in plain language patients understand.
Follow-Up Support (30 Days)
Scheduled check-ins help keep patients on track with follow-up appointments, medication purpose education (education only), and understanding of recovery expectations, reducing confusion and unnecessary calls back to your team.
Escalation Guidance
(Not Triage)
We reinforce the pathways you already provide for when patients should contact your office or seek urgent care — always based on your discharge materials.
Coordination & Logistics
We support appointment scheduling, reminders for imaging/labs, and help patients organize next steps — all without touching your EHR or clinical systems.
What We Do...and Do Not Do
We Do:
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Reinforce discharge instructions
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Coordinate follow-ups
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Provide educational support
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Guide on escalation per your instructions
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Share aggregated non-clinical reporting with your team​
We Do Not:
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Diagnose conditions
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Provide medical advice
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Adjust medications
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Perform clinical assessments or triage
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Document within your EHR
Care Continuity operates as an independent RN-led support service — designed to complement your care without adding administrative burden. This structured support fits easily into the patient’s home routine and eases the transition from your center to home — without replacing your clinical leadership.
We offer low-commitment pilot options so centers can evaluate fit. Pilots are month-to-month with simple, non-clinical reporting so you can assess value before expanding.
Why Facilities Choose This Service
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Reduced staff callbacks — patients don’t wait on hold for answers
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Fewer unnecessary urgent or emergency visits — clearer understanding of red flags
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Protected clinical time — your team stays focused on care delivery
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Better patient experience — patients feel supported at home
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Simple pilot structure — start small, measure impact​​